Privacy Policy

At globaldocuconnect.com, the protection of your personal information is a key aspect of our approach. This Privacy Policy explains what information we collect, how we use it, and the choices you have when using our website or services.

We provide travel services directly and also offer affiliate links to trusted third-party travel providers. When you book a tour with us, we manage the information needed to deliver that service. When you book through an affiliate link, all personal information is collected and handled by the third-party provider. We do not manage or store that information.

This policy is written in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. How Our Services Are Structured

globaldocuconnect.com assists travellers through two service models.

The first is our own tours and experiences. For these services, we collect only the personal details required to confirm bookings, communicate essential information, and support safe travel.

The second model involves affiliate referrals. We may direct you to external providers such as Economybooking.com, Trip.com, Localrent.com, Tiqets, and others. If you proceed with a booking, the external provider controls how your personal data is collected and used. We do not receive booking confirmations, payment details, or personal documentation for these services. We may receive limited, non-identifying referral or tracking information to confirm that a referral has occurred.

Each third-party provider applies its own privacy policy. We recommend reviewing those policies before making a booking. Their policies outline how your information is managed and safeguarded.

2. Personal Information We Collect

We collect limited personal information to support our direct services and communication, which may include:

• Your full name

• Your email address

• Your phone number when required for a direct booking

• Any information you choose to provide through forms or messages

We do not request payment details, identification documents, or booking records for affiliate services. Those are managed and safeguarded by the external provider.

3. When Information Is Collected

We may collect personal information when you:

• Make a booking with us

• Subscribe to receive updates or newsletters

• Reach out to us by email or using our website contact form 

• Provide feedback or comments

If you provide personal information about another individual, you confirm that you have obtained their consent and that they are aware of this Privacy Policy.

4. Purpose of Collecting Personal Information

Personal information is used to: 

• Respond to enquiries and provide customer support

• Process and manage bookings for direct tours

• Send updates or promotional content when you opt in 

• Analyse website usage in an anonymous form

You can opt out of marketing communications at any time using the link included in our emails.

5. Advertising and Personalisation Preferences

We and selected advertising partners may collect browsing data to display advertising that reflects user interests. This may involve the use of cookies or similar technologies provided by advertising or analytics partners.

You can manage advertising preferences through browser settings:

• NAI Consumer Opt-Out (US & Global) https://optout.networkadvertising.org/

• DAA WebChoices (US) https://optout.aboutads.info/

• YourAdChoices Canada https://youradchoices.ca/en/tools

• EDAA Your Online Choices (Europe/UK) https://www.youronlinechoices.com/

Or using the AppChoices app for mobile devices:

• AppChoices for iOS https://apps.apple.com/app/appchoices/id894822870

• AppChoices for Android https://play.google.com/store/apps/details?id=com.DAA.appchoices

Please note that:

• Any opt-out choice will apply only to the device or browser you use. 

• Your preferences may be reset if you clear cookies or use a different device.

• Advertising may still appear, but without personalisation

6. Cookies and Analytics

Cookies are used to support website functionality and improve user experience. These may include: 

• Essential cookies are required for site operation

• Analytics cookies are used to analyse visitor interactions with the website

• Preference cookies are used to retain user-selected settings 

Disabling cookies may limit certain site features.

7. Third-party Providers and Links

Our website contains links to third-party travel providers. Once you leave our website, their privacy policies apply. We are not responsible for the privacy practices or security of external sites.

We recommend reviewing their privacy policy before providing personal information.

8. Disclosure of Personal Information

We do not sell or trade personal information. Information may be disclosed only when:

• Required by law

• You have given consent

• Shared with trusted service providers assisting with our services

Service providers are required to protect personal information & follow applicable privacy and security standards.

9. Safeguarding Personal Information

We take reasonable steps to protect personal information from misuse, loss, or unauthorised access. Access is restricted to authorised personnel.

We take reasonable measures to safeguard your information. However, no online system can provide complete security, and by using our site, you accept the risks inherent in online communications.

10. Overseas Data Handling

Some affiliate providers are located outside Australia. If you choose to use their services, your information may be transferred and stored overseas.

We work with reputable partners that apply strong privacy practices. Their own privacy policies govern how your personal information is handled, and you must review them before booking.

11. Your Access and Correction Rights

You may request access to the personal information we hold about you or ask for corrections if the information is inaccurate. 

Requests can be made by contacting us at info@globaldocuconnect.com

12. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in legislation, services, or data handling practices. The most recent version will be available on our website. By continuing to use our platform, you agree to the updated terms.

13. Complaints and Dispute Resolution

If you have concerns about how your personal information has been handled, please contact our Privacy Officer. We take all concerns seriously and will carefully assess them. In some cases, we may need to verify your identity for security purposes before proceeding.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner on 1300 363 992 or visit their website at www.oaic.gov.au.

14. Opting Out of Direct Marketing

You may opt out of direct marketing at any time by: 

• Clicking the unsubscribe link in our emails

• Contacting our Privacy Officer directly

Choosing to opt out does not eliminate all advertising. You may continue to see non-tailored advertisements.

15. Contact Details

For privacy-related enquiries, access requests, or corrections, please contact our Privacy Officer:

Email: info@globaldocuconnect.com